Frequently Asked Questions

SC Technology Group formerly known as Southern Cross Business Machines has been in the Office Efficiency Solutions industry for over 25 years. Established by Robert Hunter, the company re-branded in 2012 from Southern Cross Business Machines Geelong to SC Technology Group as we saw our industry demands shifting rapidly. Today, our range of services spreads far beyond a simple piece of equipment – we specialise in the integration between top-quality hardware and software solutions, keeping up with the latest developments in the technical area. Due to our rapid growth, we were proud to open a new office in Ballarat early in 2014 to better service the needs and requirements of our Ballarat client base. Today, SC Technology Group is Geelong & Ballarat’s exclusive Toshiba Dealer for Printers & Photocopiers.

At SC Technology Group, we are able to offer a complete Office Solution package:

  • Multi-award winning Toshiba Photocopiers & Printers
  • Managed Print Solutions
  • Document & Workflow Management
  • IT & Telecommunication Solutions
  • Integrated software & Business Process Optimisation

At SC Technology Group, we focus on superior service through the entire process. We are willing to go the extra mile for our clients, and believe it to be a key driver to our growth and commitment to our industry.

Here are just a few benefits to consider when choosing your business technology:

  • Over 25 years experience in the Office Efficiency Solutions industry
  • Locally owned and operated, hence you are guaranteed friendly service from fellow locals right here in Geelong and Ballarat
  • Service is our priority: Besides offering superior quality Toshiba equipment, our key strength lies in the relationships with our customers. We know most of our clients by heart, may it be their pet’s name or what football team they go for. Therefore, we strive to satisfy the needs and requirements of our clients in the best way possible.
  • Award-winning Toshiba equipment: The Toshiba Printer and Multi-Function Device range has received multiple awards over the years. By implementing a solution from Toshiba, you can rest assured to get the highest quality, economy and efficiency in your business.

Fortunately there are many ways to reduce your paper consumption dramatically in the workplace. By applying certain principals and educating other employees, you will find a dramatic decrease in paper consumption and costs.

Here are a few simple tips you can apply:

  1. Set your default print to Black & White and Duplex printing
  2. Set the default to Private Print – this will prompt each employee to release their print job at the machine
  3. Consider installing swipe card technology
  4. Scan to an e-file rather than printing the document, hence creating a duplication

If you would like to find out more about how to reduce paper consumption, check out our blog or speak to one of our Business Consultants with no obligation.

Interested in reading more? Why not check out our blog post on 3 must-have technologies to reduce paper consumption.

At SC Technology Group, we have a solution to suit every business. We offer competitive and low copy cost rates combined with outstanding service to ensure you are well looked during the course of your agreement.

We also offer a variety of agreement types to suit every business size and print volumes.

To find out more about which agreement type is most suitable for your business, contact us today and start saving on your office equipment and software.

Toshiba is at the forefront of environmentally friendly hardware devices, so we can offer you a solution that is not only efficient, but also eases the burden of our environment.

Download PDF (1869KB): Toshiba Ecological Solutions

In 2013, we saw a break-through in the industry with Toshiba releasing the World’s First Multi-Function Device with the ability to erase toner off the page. This technology allows users to perform standard prints and copies using a specially formulated toner that can be erased off the page once the document is no longer needed.

As each customer has different needs & requirements, each contract is set up in different ways. Therefore, it is important to look at each agreement on its own merits. However, through our experience and processes, we typically see a reduction in costs between 15-40%, improvements in efficiency whilst terminating an existing agreement.

If you are wanting to change your current situation, speak to one of our Business Consultants for advice.

  1. Follow all machine instructions before calling us to book a service. A small jam is usually easily resolved as long as you follow all the instructions on the screen of your machine.
  2. Take note of your machine ID number as written on the sticker on the front of your machine.
  3. Take note of the Error Code the machine is displaying. You can find the Error Code on the top right hand corner of the touch screen (for example CA00)
  4. Call our Service Desk on 03 5221 2511 (Geelong) or 03 5333 7767 (Ballarat)
  5. Alternatively, submit an online form ensuring you include your machine ID, error code, contact name and phone number.

The slit glass and main charger clean is an easy process that all of our customers can perform themselves. We have put together a short video tutorial to show you how to do this simple process:

At SC Technology Group, we strive to produce less wastage and ensure that our processes are as environmentally friendly as possible. Rather than disposing of empty toners, waste bottles or used drums that increase landfill, we encourage all our customers to take advantage of our Partners at “Close The Loop”, who provide Recycle Boxes free of charge.

To register for the program, go to www.closetheloop.com.au.

Onced signed up, you will get your box(es) delivered for free, and picked up once your box is full. If you would like further information on this program, visit the Close The Loop website or contact us directly on info@sctechnologygroup.com.au.

Training & Ongoing Support

When you purchase our Complete Office Solution Package, we include training for Toshiba products and related software for your staff.  

Help Desk Support

Through our SC Technology Group Help Desk, you can contact one of our Toshiba expert technicians. They’ll guide you through resolutions for any issues that you may have. 

TeamViewer

SC Technology Group is able to provide secure remote access and support in minutes which means potential problems can be resolved before they can affect your business.

Toshiba Customer Portal

As an SC Technology Group customer, you’re granted access to the Toshiba Customer Portal. To access the portal you’ll need to enter your username and password. If you don’t know this information please contact us.

Response Times

If you do require support, we pride ourselves on our average 2-hour response time. For Toshiba Remote Assist you can expect to hear back from within 2 business days.

What our clients say

SC Technology Group
4.9
Based on 111 reviews
powered by Google
James TaravilloJames Taravillo
22:39 21 Feb 24
Professional & seamless service.
Leonie KeynesLeonie Keynes
23:12 31 Jan 24
Excellent business with great customer service.
Robert CiachRobert Ciach
02:12 11 Dec 23
great service at very competive pricing
Cara SpangaroCara Spangaro
20:18 15 Nov 23
SC Team provides great sales and service support to our business.
AFM RoofingAFM Roofing
22:20 08 Nov 23
We have been using SC tech for years now, there very easy to deal with, staff are always friendly and helpful, service is always quick and professional. Would be happy to recommend SC Technology.
Geelong Family LawyersGeelong Family Lawyers
02:04 26 Sep 23
Efficient and pleasant to deal with.
Mark MeadMark Mead
06:08 06 Sep 23
All General Surveying has been using the services and equipment from SC Technology Group for many years now and there is a very good reason why. Their service is fantastic, they respond very quickly and any servicing or repairs to equipment is done so within one day. Highly recommend SC Technology Group.Mark MeadBusiness Development ManagerAll General Surveying
Wayne HorneWayne Horne
23:17 31 Aug 23
After 15 years with another company we recently changed to SC Technology. There price was excellent which was a major factor in our change. Daniel and All the staff have been very helpful with our changeover. The new machine is great, very easy to use :)
We at KIDS Foundation are very happy with the whole process that SC Technology Group provided. They have also followed us up and are prepared to come and give further training which at this stage is not required. Best of all, thanks for the large box of chocolates.
Jake Custom NeonJake Custom Neon
10:54 29 Mar 23
Fantastic service, equipped me & my team how to print and use the printer. Very professional & knowledgeable company. Would highly recommend!
Lara FieldLara Field
23:05 30 Jan 23
Love our new Toshiba copiers, SC Technologies were really helpful and professional with the process including the installation. Jeremy looked after us really well and the whole team has been great to work with.
Joanna KingJoanna King
22:49 26 Jan 23
We (All Saints' Anglican Parish of Newtown & Geelong West) recently purchased a Toshiba machine from SC Tech to replace our old Toshiba which had eventually stopped working and was unable to be repaired because parts were no longer available for this ancient model. After obtaining quotes from several suppliers, we found that SC's quote was very reasonable and given our long and history with the company we chose them. The installation and training went smoothly, and the machine is running perfectly. I would have no hesitation in recommending SC Tech for their friendly and efficient service and great after sales support.
Michele PhillipsMichele Phillips
04:00 25 Nov 22
SC Technology have been looking after our printing needs for many years now. We have had a few problems with the I.T. side of things due to our photocopier being so old. The team from SC Technology have helped us through these problems & nothing seemed too much trouble for them.We have now upgraded to a brand new copier & are so happy with it & with the service we have been provided. This new copier is so simple to use & is making our job so much easier.I can recommend this company & their new copier with no hesitation.Thanks James, Jeremy & their team.
js_loader

Book your free consultation today

This field is for validation purposes and should be left unchanged.
Explore how SC Technology Group can streamline operations, boost productivity and reduce operating costs.

Services

At SC Technology Group we provide end-to-end printing management services and software solutions that cover printing, document management and the management of copiers and printing devices.

Products

Whether you are looking for a single device or want to install a whole new print fleet, we have award-winning Toshiba products on offer that will satisfy your needs and improve your bottom line.

Solutions

In conjunction with supplying our multi-award-winning Toshiba photocopiers, printers and software, we offer all-inclusive device management services and financing options.

We’re proud to support the Geelong and Ballarat business community with our cutting-edge Toshiba solutions.