If you are a current SC Technology Group customer you can log a service call here. To save time you can scan the QR code on the side of your machine to auto-fill the details below.
Training & Ongoing Support
When you purchase our Complete Office Solution Package, we include training for Toshiba products and related software for your staff.
Help Desk Support
Through our SC Technology Group Help Desk, you can contact one of our Toshiba expert technicians. They’ll guide you through resolutions for any issues that you may have.
TeamViewer
SC Technology Group is able to provide secure remote access and support in minutes which means potential problems can be resolved before they can affect your business.
Toshiba Customer Portal
As an SC Technology Group customer, you’re granted access to the Toshiba Customer Portal. To access the portal you’ll need to enter your username and password. If you don’t know this information please contact us.
Response Times
If you do require support, we pride ourselves on our average 2-hour response time. For Toshiba Remote Assist you can expect to hear back from within 2 business days.
Frequently Asked Questions
- Set your default print to Black & White and Duplex printing.
- Set the default to Private Print – this will prompt each employee to release their print job at the machine.
- Consider installing swipe card technology.
- Scan to an e-file rather than printing the document, hence creating a duplication.
If you’d like to find out more about how to reduce paper consumption speak to us today.
Low copy cost rates and the right printing devices will set you up for an optimal printing environment that’s cost-effective. Speak to one of our experts to discuss your printing needs and how much you could save today.
Toshiba is at the forefront of environmentally friendly hardware devices. You can have an efficient and environmentally friendly printing solution.
- Follow all machine instructions before calling us to book a service. A small jam is usually easily resolved as long as you follow all the instructions on the screen of your machine.
- Take note of your machine ID number as written on the sticker on the front of your machine.
- Take note of the Error Code the machine is displaying. You can find the Error Code on the top right-hand corner of the touch screen (for example CA00).
- Call our Service Desk on 03 5221 2511 (Geelong) or 03 5333 7767 (Ballarat).
Alternatively, submit an online form ensuring you include your machine ID, error code, contact name and phone number.
We strive to produce less waste and ensure environmentally friendly processes. Rather than disposing of empty toners, waste bottles or used drums that increase landfill, we encourage our customers to take advantage of our partners at “Close The Loop” who provide recycle boxes for printing waste free of charge.
To register for the program, go to www.closetheloop.com.au.
Once signed up, your boxes will be delivered for free and collected when full. If you’d like further information on this program, visit the Close The Loop website or contact us.
What our clients say
Book your free consultation today
We’re proud to support the Geelong and Ballarat business community with our cutting-edge Toshiba solutions.
SC Technology Group are the exclusive Toshiba Business Technology supplier for Geelong and Ballarat, we offer proven solutions that's been helping companies for over 28 years.
